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Noticeboard

Did you know that since April 2015, you don't have to wait on the phone to speak to your GP surgery?  Just like online banking, you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app.  You can choose to: Book and cancel appointments, order repeat prescriptions online and look at part of your GP records online.  Ask at reception on how to sign up for these services.


Named GP - with effect from 1 April 2015 all patients will have a named GP who will have overall responsiblity for the care and support provided for them.  This does not prevent you from seeing any GP in the Practice as you currently do.  If you wish to know who your named GP is please ask our Reception Team, GP or Practice Nurse.



Comments & Complaints

We make every effort to give the best service possible to everyone who attends Saltaire Medical Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Catherine Darlington, our Business Manager, and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and please ask for a Feedback Form from Reception.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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